1. OUR RETURNS POLICY
Our returns policy is fairly straight forward, we will, where possible our very best to help any of our customers.
now onto the boring legal bit......
2. FAULTY GOODS
Quad Bikes,Mini moto`s and Bikes: will be warranted under a replacement parts policy,we do not offer a full replacement unless there is evidence of severe mechanical failure. eg:engine failure
The Following parts are not covered by the warranty on thse items
- Chains & Belts
- Fairings/ bodywork (unless damaged during delivery. Photos required within 24 hours of receipt)
- Pull Starts or Inner Cogs
- Clutches or springs
- Brake Cables, Disks and Callipers
- Exhaust Pipes
- Tyres, Wheels, valves and Inner Tubes
- Spark Plugs
- Any other parts of a similar wear and tear nature to those listed above and any part that has been damaged as a result of an accident, misuse or lack of maintenance.
3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
you’re a customer in the EEA, you get 14 days to cancel your
contract with us
4. HOW TO RETURN AN ITEM?
your item(s) in the original packaging, or in a secure, waterproof
package with labels and tags still attached.
your package via the Post Office, remembering to get proof of
- Please don’t post your package through the post box
without getting proof of postage. Keep it safe in case you need to
use this as evidence of your return.
For Larger Items:
To return a larger item such as TVs,vacuum cleaners,or any other large item...
Please fill in a returns request form via your account page on welbo.co.uk.
Welbo will arrange for the collection and safe return of the product to our warehouse. On inspection of these items a full refund will be given.
Additional Notes On returns
Products must be returned in perfect condition, carefully packaged in their original state, with all of their accessories (e.g. CD-ROM, cables, user guides, etc.) and without any modifications to their reference and serial numbers.
They must have their labels intact, along with any stamps or marks required for resale. Products must Not be returned until a returns reference is obtained and explicit permission to return that item is granted. This can be done by logging in to your control panel via welbo.co.uk.
Products must also be accompanied by a returns coupon/reference number and or the original order number,and be sent by recorded delivery (e.g. transporter), regardless of whether they are the subject of a refund or a return.
If a product is returned without prior authorization from Welbo, it will likely delay the returns procedure and in some circumstances will mean the product will be sent back to the Client at their expense.