Delivery policy

Delivery Information

we deliver to Most European Countries Including France,Spain,Italy,Portugal,Germany.....

How Are my items Delivered?

Welbo decides on the mode of delivery except where if specially indicated by the client. The risks associated with delivery are the responsibility of the client.

The client can request an EXPRESS delivery at checkout where applicable.Express options apply to the U.K only.

Items such as Quad bikes, Lithium Ion Batteries and Nitro fuel are only deliverable to the United kingdom.

Chemical products are also an exception to the EXPRESS delivery option.

How Are Larger Items Shipped?

Our specialist 2-man transporter will contact you within 48 hours of Welbo dispatching your order to them to arrange a suitable time and date (between Monday and Friday). Delivery usually takes 3-5 working days following the confirmation of your order. Delivery may take longer for areas that are not easily accessible.

What happens When i receive my order?

The Client must, as of reception, inspect the parcels within the legal time frame. Please note, conditions such as "acceptance conditional upon verification" or "acceptance conditional upon opening of wrapping" have no legal value with insurers or with transporters.

It is the Client's responsibility to provide proof of missing or broken articles.

Damaged Parcels must be signed for as such on delivery. i.e sign as "damaged"

What about Delays in delivery?

welbo will strive to respect the stated delivery times, but cannot be held liable for interest and damages because of late delivery and cannot accept the cancellation of an order on that basis.

An order made for articles not in stock may be the object of a longer period of delay or a cancellation. Products sent to Europe can incur a much longer delivery time, please be assured your order is on its way. Any such order will not be deemed as lost/misplaced until 30 days have passed.

If you do not receive your order within the given time frame, you must file a report with welbo no later than 40 calendar days following the confirmed dispatch of the parcel.

An enquiry will be opened with the carrier. This may also take several days.

Please enclose proof of ID and a sworn statement stating the delivery address and declaring that the parcel has not been received.

Welbo is unable to give details regarding further action while the enquiry is underway.

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